Eligibility
Refunds are available to the person or company named on the invoice. If your employer paid, the employer must request the refund. We do not refund a seat because a colleague wanted to switch in after week two unless we agree in writing before the swap.
Timeframe
For Atlas Desk (Journey Atlas) and Field Seats, you may cancel for a full refund up to 14 full days before the first live seminar, counting in ICT. After that window, the rules below for partial refunds apply. Reading Room annual access may be cancelled within 7 days of first login if you have not downloaded the template pack; after download, the year is non-refundable.
Island Residency deposits are described on the scoping letter. Unless that letter says otherwise, 30% of the quoted fee is due to reserve dates and is non-refundable within 21 days of the start date.
Full or partial refund
Full refund: cancellation inside the windows above; studio cancellation of a cohort (for example if enrolment is too small to teach well); or a documented failure on our side to deliver the live hours we sold.
Partial refund: if you withdraw after the first Atlas seminar but before the start of week five, we refund 40% of the Atlas Desk fee. After week five begins, no partial refund is due, though you keep recordings for the published six-month window. Field Seats have no partial refund after the first session starts.
If we credited a Field Seat toward Atlas Desk, a later Atlas withdrawal uses the net amount actually paid for Atlas.
Non-refundable items
Travel, lodging, meals, and your own software licences are never refunded by Datapacketgrid. Completion letters already issued are not “returned.” Guest-reader handouts already downloaded remain yours; we do not claw them back, and we do not refund extra for them.
Refund process
Write to info@datapacketgrid.digital with the invoice number, the programme name, and whether you want a cancellation or a date transfer. We confirm eligibility within five working days. Approved refunds are processed in the same currency as the invoice.
Processing time and method
Once approved, bank transfers in Thailand usually complete within 10 working days. International transfers may take longer depending on your bank. We refund to the original paying account; we do not send cash or gift cards. Any inbound transfer fees you paid on the original invoice are not added on top unless Thai consumer law requires it in your case.
Cancellation by the studio
If we cancel a cohort, you may transfer to the next dated desk at no extra fee or take a full refund. We are not responsible for your flights to Koh Chang.
Exceptions
Removal for harassment or for republishing a classmate’s homework is not eligible for refund beyond any unused portion we choose to offer at our discretion. Illness: we will try to move you to the next Atlas Desk if you write before week three; that is a transfer, not an automatic cash refund. Force majeure (storms that close island infrastructure, prolonged outages) may delay seminars; we extend access rather than refund automatically.
Contact for refund requests
Email info@datapacketgrid.digital or call 039-551-082 to59. Postal notices may be sent to Street: 39 Moo 4; City: Koh Chang; State/province/area: Trat; Zip code: 23170; Country calling code: +66; Country: Thailand.